Returns & Exchanges
Q: Can I return my item if I change my mind?
A: We always want you to be delighted with your artwork. If you have changed your mind and wish to return it to us you have 14 days from the point of delivery to contact us to organise a return. We do not charge for online returns.
Q: I have lost the original packaging?
A: Please ensure that the item is securely packaged, ideally in the original packaging. Items which have not been packaged appropriately and have been damaged in transit may not be eligible to be refunded.
Q: Can I return items to a gallery?
A: We are very happy to receive returns to a gallery but please contact our Customer Service team first so that we can be ready to assist you.
Q: How do I arrange a return or exchange?
A: If you have purchased online, our Customer Service team will be able to assist you with your exchange or return. We will organise for either our courier DPD or our own delivery service to collect the items from you on a convenient day.
If you have purchased in a gallery then in the first instance please contact them to organise an exchange or return.
Q: What do I do if my order has been delivered damaged?
A: If your order has arrived damaged, please retain all original packaging and notify us immediately of this so that we can arrange reframing, a replacement or a refund depending on your wishes.
Q: How long will it take to receive my refund?
A: Our refunds are managed centrally and should be processed within 14 days of the receipt of a returned item.
If you have any other questions, please contact a member of our dedicated Customer Service team on 0203 951 8034.